I HAVE QUESTIONS!
Of course you do – it’s to be expected! These are some of the more common questions we have been asked, so check here first, and then if you don’t come up trump, then hit us up with an email.
How much is postage?
Postage is a flat rate of $10AUD for standard delivery within Australia. Express Post is charged at a higher rate, and is $15AUD within Australia.
We have worked with our shipping provider to keep the price as low as possible.
What countries can I send a Delivery of Happy to?
At this stage, we’re limited to Australia, however, are looking to increase that worldwide as soon as possible.
How long does delivery take?
That’s a tough one! Shipping within Australia is generally 3-5 Business Days, however, we can’t guarantee a time frame of when your delivery will arrive as we’re relying on the good graces of third parties.
All shipments are tracked and you will receive your tracking number via email after the order is dispatched, so please keep in mind that once it has left HQ, the delivery is out of our control.
If you do want to see where your delivery is at, you can enter your tracking number in here, and contact Australia Post should you have any concerns.
What forms of payment do you accept?
We accept major credit cards such as Visa, MasterCard, and payment through PayPal.
How do I change my billing information or my shipping address?
Just login to your profile page to make all of those changes. Please make sure that the new shipping address falls within our delivery radius.
Do you put receipts in the packages?
Nope! Since almost all of our orders are surprises, we do not include receipts or invoices in with our shipped packages. You will get an email with your order information and receipt.
I want to buy this as a gift for someone!
You’re too kind! A bag of goodies from Delivery of Happy makes a great surprise! You can pick an option that suits your giftee from our created choices, or design your own!
Oh, I adore these! I have products that I would love to be included. Can we collaborate?
Definitely! We’re always on the lookout for fun and innovative brands to work with, so let’s chat. Our favourite thing is to spread the love for fellow small businesses wherever possible.